Service and Maintenance: The Keys to Forklift Efficiency - Catalog - Page 7
PROVIDER CONSIDERATIONS
Establishing a planned maintenance program
involves more than selecting the right service
plan. It also includes choosing the right service
provider. There are several questions you can ask
to help ensure that the provider is a good fit for
your business:
Do the technicians receive thorough and
regular training?
“Brian is the tech
assigned to our facility.
He’s taking care of our
equipment like it’s his own
– truly a partner.”
Does a factory-based call center support
the field technicians?
How quickly do technicians complete
needed repairs?
Does the provider use digital resources to
help diagnose issues and expedite repairs?
TIM JOYCE
Facility Manager, Midwest Warehouse
& Distribution System
Are there other time-saving resources
available, such as electronic dispatch?
Is a warranty available from the supplier
for the program’s parts and labor?
Does the provider truly understand your
business and what uptime means to your
success?
These factors can affect the timeliness and
responsiveness of service calls and the ability
of the provider to diagnose and complete
repairs accurately and efficiently. A provider that
understands the factors that influence these
important maintenance decisions and takes
the time to understand the ins and outs of your
unique operation is essential.
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