Service and Maintenance: The Keys to Forklift Efficiency - Catalog - Page 20
CUSTOMER
RESULTS
CITY FURNITURE
“At the end of the day,
the operators want to
have the equipment as
maintained as possible.
We’re preventing further
damage and maintenance
costs by taking that piece
of equipment at the time
the incident’s noted and
actually maintaining it.”
Increase Operator
Safety and Uptime
With InfoLink®
Operator and Fleet
Management
APPLICATION
City Furniture is a forward-thinking furniture retailer
with locations and showrooms that span south
and central Florida. The company embraces new
technology and environmental responsibility, even
combining the two in some of its material-handling
and distribution practices. Its over-the-road delivery
fleet, comprised of 100% compressed natural gas
trucks, is just one example of its commitment to
safe, productive and sustainable operations.
DAVID CLEVENGER
Senior Vice President of Fleet and
DC Maintenance, City Furnitures
productivity, preventing operators from pursuing
and achieving their productivity goals.
CHALLENGE
While City Furniture was always focused on
operator safety in its facilities, it struggled to
meet compliance and uptime goals with its
manual inspection and maintenance processes.
As a result, unresolved maintenance issues
led to unexpected downtime, and raised the
potential of unsafe operating conditions for the
operators. The downtime also negatively affected
The company also experienced damage related
to impacts, but incidents were difficult to identify
and investigate for cause. It was a challenge
to implement process changes or retraining
opportunities to help prevent future impacts.
City Furniture knew there was an opportunity
to improve safety, reduce damage and increase
overall uptime if it could capture better
information about ongoing operations and lift
truck health.
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