Service and Maintenance: The Keys to Forklift Efficiency - Catalog - Page 11
PARTNER WITH YOUR PARTS
SUPPLIER
“Our focus in the last
decade has been on
speed and service to our
customers. When suppliers
like Crown provide service
to us in a quick manner,
it allows us to achieve
those objectives. Crown
is a partner. They are as
concerned about our endof-month targets
as we are and
you don’t find
that, generally,
in today’s
service world.”
In addition to choosing the right replacement
parts, choosing the right parts supplier is just as
critical. Can they expedite parts when they are
needed? Is your uptime as important to them
as it is to you? A reputable supplier will answer
these questions with a resounding “yes.”
Parts availability can also negatively affect
forklift uptime and productivity. Shipping delays
can compound the costs associated with parts
replacement. A good service provider can
address this by stocking replacement parts in
multiple locations and supplementing them with
parts inventory maintained in their mobile service
vehicles. Another option your supplier may offer
is online parts availability. For instance, Crown
has thousands of forklift parts and accessories
available 24/7/365 at shop.crown.com.
If your operation requires near-instant
access to replacement parts, ask your
supplier about establishing an onsite parts consignment program
in which a parts inventory is
maintained on your premises
on a pay-as-used basis.
In addition to enhancing
parts availability, this can
also help reduce costs
by eliminating inventory
management, parts
procurement costs, parts
obsolescence loss, freight
costs and downtime.
BRIAN
SHANAHAN
Senior Operations
Manager, Ridge Tool
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